We want you to be completely satisfied with your purchase. If you experience any issues, we will do our best to provide a fair and prompt solution.

Right of Withdrawal

In accordance with European consumer protection laws, you have the right to request a return within 14 calendar days of receiving your order.

Items must be returned unused, in their original condition, and with their original packaging.

Non-returnable items

Returns cannot be accepted for:

Personalized or custom-made products.

Items that have been used, damaged through improper use, or are no longer in resalable condition.

Exchanges

If you would like to exchange an item for a different size or model, please contact us before returning the product so we can confirm availability.

Shipping costs associated with exchanges may be the responsibility of the customer unless the error was made by Vassaga.

Damaged or incorrect items

If you receive a damaged item or an order that does not match your purchase, please contact us within 48 hours of delivery and include clear photographs of both the product and its packaging.

Once the issue has been reviewed, we will offer a replacement or a refund where appropriate.

Refunds

Once the returned item has been received and inspected, any approved refund will be issued using the original payment method.

Please note that it may take several business days for the refund to appear, depending on your bank or payment provider.

Original shipping costs are non-refundable unless the return is due to a defective product or an error made by Vassaga.

Contact

For any questions regarding returns, exchanges, or refunds, please contact us using the customer support email address available on our website.

RETURN & REFUND POLICY